How do you treat your suppliers?

Do you treat your suppliers the same way that you treat your employees? For many companies, suppliers are used like a fire and forget missile.  They are given a brief and a target and left to get on with it. Take parcel delivery.  If you are not in the mail order...

Casual Communication

Do you always think really deeply before you communicate an idea? In every day conversation, we don’t always have time for deep thought.   Consequently a lot of what we say, while on message, can be quite weak and diluted. I was recently carrying out some consultancy...

Who runs your business?

Who actually runs your business? Most business owners and directors think that they run their own companies but very often it is being run by their employees. If you don’t have a strong management with clear and concise communication skills a counter culture can...

Who listens?

Does everyone listen to what you have to say? The answer to that question is a very emphatic no. It doesn’t matter how interesting or appealing your message is, there will always be some people that don’t pay hear you. Once you accept that as fact then your focus can...

It is what you say

How often have you heard the phrase “It’s not what you say it’s the way that you say it”?  While the tone of voice and body language are important and can enhance your message, never forget that the real message lies in the words that you use. If you have any doubts...